Privacy Policy for HamareDr

1. Information We Collect

We collect different types of information to provide and improve our services.

a. Personal Information

• Full name
• Phone number
• Email address
• Age, gender, and location
• Profile photo (optional)
• Health-related information you voluntarily share during consultations
• Login credentials (if applicable)

b. Usage Data

• Device type and model
• IP address
• Operating system and app version
• Date and time of access
• Screens viewed and actions performed

c. Communications

If you contact us or use our chat/messaging features, we may store messages and attachments, doctor–patient conversation history, and support inquiries.

2. How We Use Your Information

We use your information to:

• Register and authenticate users
• Enable doctor–patient consultations and chat
• Provide personalized healthcare services
• Process and store medical records securely
• Improve app performance and user experience
• Send notifications, updates, or reminders
• Ensure compliance with legal and regulatory obligations

We do not sell or rent your personal information to third parties.

3. Sharing Your Information

We may share your information only in the following circumstances:

• With Healthcare Professionals: To facilitate consultations, your relevant data (name, age, symptoms) may be shared with the chosen doctor.
• With Service Providers: Trusted third parties for hosting, analytics, messaging, and payment processing. These providers are contractually bound to protect your data.
• For Legal Reasons: If required by law, court order, or government authority.
• For Business Transfers: In connection with a merger, acquisition, or sale of assets.

4. Data Storage & Security

We use secure cloud servers and industry-standard encryption (for data in transit and at rest) to protect your information. Access to your data is restricted to authorized personnel only and subject to confidentiality obligations.

Although we take reasonable steps to protect your data, no system is completely secure. Please keep your account credentials confidential.

5. Data Retention

We retain personal information only as long as necessary to provide services or to comply with legal obligations. If you delete your account, we will remove your personal information unless retention is required by law.

6. Cookies & Analytics

HamareDr may use cookies, device identifiers, and mobile analytics tools to monitor performance, understand usage, and improve the user experience. You may opt out of analytics where the platform permits.

7. Your Rights

Depending on your jurisdiction, you may have rights including:

• Access your personal data
• Request correction or updates
• Request deletion of your data
• Withdraw consent where processing is based on consent
• Data portability

To exercise any of these rights, please contact us at info@hamaredr.com.

8. Children’s Privacy

HamareDr is intended for users aged 13 and above. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

9. Third-Party Links

Our app may include links to third-party services. We are not responsible for the privacy practices of those sites or services. Please review their privacy policies before sharing information.

10. International Transfers

Your information may be stored and processed in servers located outside your country of residence. When we transfer data internationally, we take steps to ensure adequate protection in accordance with applicable law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When changes are made we will revise the "Last updated" date at the top of this page. Continued use of HamareDr after changes indicates your acceptance of the updated policy.

12. Contact Us

If you have questions, requests, or concerns about this Privacy Policy, contact: